Return Policy
Return Policy
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- the item must be unused
- the item must be in its original packaging
- the item must be in resellable condition
Non-Returnable Items
For hygiene and safety reasons, certain pet-related items may not be eligible for return once opened or used.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
- your order number
- photos of the item
- a brief description of the issue
Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund.
Approved refunds are processed back to the original payment method within 5–10 business days.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Order Cancellations
Orders may be canceled within 12 hours after purchase.
After this period, orders may already be processed and shipped.
Contact Us
If you have any questions regarding returns or refunds, please contact us: